Frequently asked questions

You can place your order in the following ways:

Online: our website allows you to find and order the products you need quickly and easily. Search for products using the main search bar on our website. once you've added all the items you'd like to your basket, follow the steps in the check-out process to complete your order. Once the order has been placed, you will receive an order confirmation email, and the order will be dispatched the same day depending on the time of order and stock availability.

Email: you also can place orders via email. Please send your purchase order, including billing and shipping address, to orders@medixbiochemica.com.

A quotation is a formal document outlining the items, the costs and the delivery terms. If you need a quote, please contact us via sales@medixbiochemica.com.

Costs depend on:

1. The destination – freight costs may vary according to the distance to the shipping location.
2. Shipping conditions – products will need to be shipped at different temperature and in different conditions to keep them stable. These have a different cost associated with them.

You will receive an email when your order has been placed and when it has been shipped (with a tracking number if applicable). For direct enquiries, please contact us directly via orders@medixbiochemica.com.

Many of our IVD/MDx reagents as well as biomaterials can be ordered in bulk. Contact your sales team via sales@medixbiochemica.com to discuss your needs, and we'll work quickly to offer you a quote based on your requirements.

Lee Biosolutions, Diaclone, myPOLS Biotec and ViroStat websites will be available and fully operable until further notice. However, we believe that our new group website will bring you a much better customer experience in finding the best products and services for your needs in one place. The Bioresource Technology and EastCoast Bio websites are no longer active, but you can find all the same products from the Medix Biochemica website. If you have any questions, please contact medix@medixbiochemica.com.

Yes. Medix Biochemica's antibody manufacturing team can deliver the antibody quantity you need. For direct inquiries, please contact sales@medixbiochemica.com. To find out more about this service, please read Contract manufacturing.

For direct inquiries, you can contact sdsrequest@medixbiochemica.com for SDS (Safety Data Sheet ) requests and orders@medixbiochemica.com for CoA (Certificate of Analysis) and CoC (Certificate of Conformity) requests. Visit our certifications page to find our certificates

Our support teams are here to help you with any questions you may have about our products and services. For direct inquiries, please contact techsupport@medixbiochemica.com.